We are committed to protecting your privacy and handling your personal information with care. Personal information is collected, stored, used, and protected in accordance with the Privacy Act 2020 (New Zealand) and relevant professional and ethical standards.

We may collect personal information that you voluntarily provide through:

• Contact forms
• Appointment or service enquiries
• Email or telephone communication
• Online bookings
• Counselling, assessment, supervision, or retreat services

This information may include your name, contact details, relevant health information, and any information you choose to share.

Your information is used to:

• Respond to enquiries
• Arrange appointments and provide services
• Maintain accurate clinical records
• Meet legal, ethical, and professional obligations
• Improve our services and website

Your personal information will not be sold or shared with third parties for marketing purposes.

All information shared during counselling, clinical supervision, assessments, or other professional services remains confidential unless:

• You provide written consent for information to be shared.
• Disclosure is required or authorised by law.
• There is a serious risk of harm to you or another person.
• There are concerns about the abuse or neglect of a child or vulnerable person.
• Records are required by a lawful court order or other legal authority.

Where appropriate, we will discuss any required disclosure with you whenever possible.

Before commencing services, you will receive information about the nature of the service, fees, confidentiality, record keeping, and your rights as a client. By engaging in services, you provide informed consent to participate.

Please provide at least 24 hours' notice if you need to cancel or reschedule an appointment.

Appointments cancelled with less than 24 hours' notice, or missed without notice, may incur the full consultation fee unless exceptional circumstances apply.

Our website may use cookies and website analytics to improve user experience and understand website usage. These tools do not identify you personally unless you choose to provide your information.

Reasonable steps are taken to protect your personal information from unauthorised access, loss, misuse, or disclosure.

You may request access to, or correction of, your personal information in accordance with the Privacy Act 2020.

This website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

This Privacy Policy may be updated from time to time. The latest version will always be available on this website.

If you have any questions about this Privacy Policy or how your information is managed, please contact us using the details provided on our Contact page.