Privacy Policy
Privacy Policy
Your Privacy
We are committed to protecting your privacy and ensuring the security of your personal information. Our data handling practices comply with the Privacy Act 2020 (New Zealand) and adhere to relevant professional and ethical standards.
Information We Collect
We may collect personal information that you voluntarily provide through:
- Contact forms
- Appointment or service enquiries
- Email or telephone communication
- Online bookings
- Counselling, assessment, supervision, or retreat services
This information may include your name, contact details, relevant health information, and any information you choose to share.
How Your Information Is Used
Your information is used to:
- Respond to enquiries
- Arrange appointments and provide services
- Maintain accurate clinical records
- Meet legal, ethical, and professional obligations
- Improve our services and website
Your personal information will not be sold or shared with third parties for marketing purposes, ensuring that client confidentiality is upheld.
Confidentiality
All information shared during counselling, clinical supervision, assessments, or other professional services remains confidential unless:
- You provide written consent for information to be shared.
- Disclosure is required or authorised by law.
- There is a serious risk of harm to you or another person.
- There are concerns about the abuse or neglect of a child or vulnerable person.
- Records are required by a lawful court order or other legal authority.
Where appropriate, we will discuss any required disclosure with you whenever possible.
Informed Consent
Before commencing services, you will receive information about the nature of the service, fees, confidentiality, record keeping, and your rights as a client. By engaging in our services, you provide informed consent to participate.
Appointments and Cancellations
Please provide at least 24 hours' notice if you need to cancel or reschedule an appointment. Appointments cancelled with less than 24 hours' notice or missed without notice may incur the full consultation fee unless exceptional circumstances apply.
Website Cookies
Our website may use cookies and website analytics to enhance user experience and understand website usage. These tools do not identify you personally unless you choose to provide your information.
Security
We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, or disclosure, upholding stringent personal information protection measures.
Access to Your Information
You may request access to, or correction of, your personal information in accordance with the Privacy Act 2020.
External Links
This website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.
Changes to This Policy
This Privacy Policy may be updated from time to time. The latest version will always be available on this website.
Contact
If you have any questions about this Privacy Policy or how your information is managed, please contact us using the details provided on our Contact page.